FAQ
FAQ
Are your products sustainable?
For all our products we choose as much as possible for natural materials, honest products and good quality. We only buy from European suppliers.
What's in the 2024 Advent Calendar?
Are you sure you really want to know? Click here for a sneak peek . At your own risk, because then the surprise is gone ;)
What does 'create your mindful home' mean?
We believe that your home should be a place where you can relax, where you can take time for yourself and focus on yourself and your own mental health. Our products are meant to have a place in your life and in your home. So that you create an environment where you can truly be yourself.
Shipping and Returns
What are the shipping costs in the webshop?
The shipping costs are automatically applied in the shopping cart. In most cases that is 6.95. For orders from 99 euros (and therefore also for the advent calendar) we will pay the shipping costs!
When will my product be delivered?
When you order a product, we will ship it within 2-3 business days. Depending on the post, you will usually have it in your home after 3-4 days. The advent calendar will be shipped in November, so you will have it in your home well before December 1st!
How can I return my product?
Please see our returns policy for all information regarding returning or exchanging products.
Workshops
What kind of workshops do you give?
Check the workshop page for the current offer of workshops with open registration and for the possibilities for private workshops.
How many people can attend a workshop?
Our workshops are for 3 to 8 people. The (maximum) number of participants is always stated with a workshop, because this varies.
I registered for a workshop, but something has changed. What now?
Send an email to shop@thegoodcraft.com with your situation and we will think along with you!
I am not creative at all, can I still follow the workshops?
Absolutely! We're here to help and creativity is not a prerequisite to follow a fun workshop!
B2B / wholesale / business purchasing
Can I sell your products in my shop/concept store/coffee shop?
Yes! Check this page for more information about business purchasing.
I am a private individual, but I want to buy large quantities. Is that possible?
Send us a message with a brief explanation of your situation and wishes, and we will see what we can do for you! business@thegoodcraft.com
